Webinar: Guest communication and interaction

We invited the experts from various fields of the hotel industry to find out what we can all do to prepare for recovery, how to adapt business to new circumstances, encourage guests to book now and optimize the offer for local guests.

Below you will find a link to the webinar recording of the webinar series ‘How to prepare your property for the summer season after the COVID-19 outbreak’, which we conducted together with GuestJoy, Bookboost and hotelinking on the topic: ‘Guest communication and interaction’.

From this webinar you will learn:

• How to best interact with guests before arrival
• Which practices are the best for interactions with your guest
• How guest communication is different for direct bookers than OTA’s

You might also be interested in reading:

Guest communication tools: why guest engagement is important?
Reopening Hospitality in a COVID World
Strategies for hotel revenue managers in COVID times: brace your business upfront! Part II
Strategies for hotel revenue managers in COVID times: brace your business upfront! Part I