Company description: Guestjoy provides a digital guest experience all over Europe and Asia, being present in 27 countries. From Hostels to Apartment rentals to Large Hotel Chains they cater to all needs. They are integrated with over 40 hotel technology companies.
Product description: Guestjoy is an all in one digital guest experience platform for hotels to pre-check-in, upsell and collect feedback. They provide a very simple way to offer a great experience at every possible touchpoint with the guest. Reach your guests pre-stay with personalized, targeted offers and room upgrades and increase your revenue. Collect feedback and Trip Advisor reviews with just one click via a post-stay email. ROI 14 | E-mail open rate 85% | Upgrade / deal conversion 15% | Click rate 52%
Cooperation description: GuestJoy has been integrating with YieldPlanet for half a year.
Geographical focus: Eastern Europe
Property focus: Hotels
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Each new integration is made with the idea of helping the hotel to operate better in their daily lives. Seamlessly connecting with YieldPlanet channel manager gives an opportunity to start directly personalized guest communication. Everything changes relatively fast and also guest expectations. Digital guest communication does not only help hoteliers to better engage with guests but also learn what services they like and get instant feedback. We love working with YieldPlanet because they capture every single new reservation from more than 450 channels and GuestJoy creates a unique guest experience to all of them.

Annika Ülem

CEO, GuestJoy