Malvern Group ceases trading

Aug 28, 2019 | Connections

Malvern Group incorporating Superbreak Mini Holidays Limited and Late Rooms Limited has filed a Notice of Intention to Appoint an Administrator on 1st August 2019 and have ceased trading with immediate effect. Both firms had about 53,000 customers between them, involving 20,000 bookings. The collapse has been widely commented in the British media.

Malvern Group said about 400 Super Break customers were on holiday in the UK or overseas.

Super Break was a member of Abta and, according to the travel trade body, most customers should be able to get a refund. Those already away should be able to continue with their holiday as normal.

However, people who booked accommodation-only through Super Break are being asked to pay again, because Malvern Group has cancelled those bookings and only package trips are financially covered through Abta.

Superbreak Mini Holidays Limited

Superbreak Mini Holidays Limited is not accepting any further bookings.

For customers with bookings due to travel beyond 1st August 2019 or currently on a break: if you have made a booking with a travel agent/partner, you should contact the travel agent/partner in the first instance.

The contact center is no longer operational and therefore will not be available for further queries.

Hotel-Only Breaks

Forthcoming bookings are now cancelled. If you are currently on a break, you may be asked to pay again, so ensure you keep your receipt.

As your reservation was Hotel-Only, it is recommended that where you have paid by credit/debit card that you contact your bank/credit card provider.

Package Bookings (Excluding Flight Inclusive Breaks)

As you had made a package booking with Superbreak Mini Holidays Limited, your break should be financially protected by ABTA – The Travel Association.

Further information can be found at ABTA.com/SuperBreak.

Flight Inclusive Breaks and Incredible North Iceland Charter

As you have made a reservation for a flight inclusive break which is covered by the Civil Aviation Authority ATOL scheme, you should visit page for more information.

Super Break Gift Vouchers and Entertainment/Attraction Tickets Only

These services are no longer valid/accepted. It is recommended that where you have paid by credit/debit card that you contact your bank/credit card provider.

This service is now cancelled. As your reservation was for entertainment/attraction ticket only, it is recommended that where you have paid by credit/debit card that you contact your bank/credit card provider.

Late Rooms Limited (Trading as LateRooms.com)

In relation to your forthcoming booking(s), LateRooms.com acted as an agent on behalf of your accommodation supplier, therefore it is anticipated that your reservation is secure and your payment will be taken by the accommodation supplier either in advance (for non-refundable reservations) or at the property.

LATE ROOMS LIMITED HAVE NOT TAKEN ANY PAYMENT FOR YOUR BOOKING.

It is recommended, however, that you contact your accommodation supplier directly prior to travelling to confirm. To amend or cancel your booking you will need to contact the accommodation supplier directly.

The contact center is no longer operational and therefore will not be available for further queries.

For more information, click here. 

Get YieldPlanet's white paper "Why do you need to be on a GDS now". Learn how GDS business can be a significant source of incremental bookings from business customers.

Thanks for downloading our guide to the GSD market for hoteliers "Why do you need to be on a GDS now". Enjoy!